PayPal Keep Price Hike From Its Customers!
Paypal quietly began charging new fees to its personal account customers in July without actually notifying them of the change. The new personal account fees apply to payments marked as “Goods” or “Services.” Such payments were previously free but will now be charged a fee of about 2.9% plus 30 cents. When confronted, Paypal claimed the new fees had been announced in email, news articles, and Paypal’s own blog.
However that turned out to be untrue. The only change mentioned in those announcements was Paypal’s decision to allow its customers with premium accounts to make personal transfers for free.
Charlotte Hill, PayPal’s PR manager said.
“We didn’t want to make a huge formal communication out of this pricing change, because we weren’t really adding any fees, and we were hoping it would be a more useful experience for people.”
We happen to think that it’s scandalous that PayPal should make changes without at least communicating with their customers and giving them a reasonable amount of notice.
